Refund policy

Laroutemode — Returns & Refund Policy

We want you to be satisfied with your purchase. If you are not entirely happy with an item, you may return it in accordance with the terms below.

Return window. You have 14 calendar days from the date of delivery to initiate a return. The 14-day period begins on the day you (or a person designated by you, other than the carrier) physically receive the goods. If the 14th day falls on a weekend or public holiday, the deadline is extended to the next business day. This 14-day window reflects your statutory right of withdrawal under the French Consumer Code (Code de la consommation, Articles L221-18 et seq.), which grants a minimum 14-day withdrawal period for distance sales.

Return conditions. To be eligible for a return, items must be: in original condition, unworn and unused; returned with all original tags and packaging; accompanied by proof of purchase (order confirmation email or order number). We reserve the right to refuse a return if the item shows signs of use beyond what is necessary to establish its nature, characteristics, and functioning.

How to initiate a return. Contact us before sending the item back:

  • Email: info@laroutemode.com

  • Phone: +33 3 59 89 74 55 (Monday–Friday, 9:00 AM – 6:00 PM CET)

Please have ready: (1) where and when you purchased the product; (2) your proof of purchase; (3) photographs of the product; (4) the reason you are not satisfied. We will respond within 1–2 business days with return instructions.

Return shipping costs. Return shipping costs are the customer’s responsibility, unless the item received is defective, damaged in transit, or incorrect. In such cases, Laroutemode will provide a prepaid return label or reimburse reasonable return shipping costs.

Refund processing. Once we receive your returned item and confirm it meets the return conditions: we process your refund within 1–2 business days; the refund is issued to your original payment method; please allow up to 8 business days for the refund to appear on your statement. You will receive email confirmation once the refund has been initiated.

Defective or incorrect items. Contact us within 48 hours of delivery with photographs. We will arrange a replacement or full refund, including return shipping costs.

Exceptions. Personalised, customised, worn, washed, or altered items are not eligible for return unless defective or incorrect.