Privacy policy

Laroutemode — Privacy Policy

Laroutemode (“we”, “us”, “our”) is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from laroutemode.com.

Data controller. Laroutemode, with its registered address at 11 Avenue de l‘Horizon, 59650 Villeneuve-d’Ascq, France, is the data controller responsible for personal data collected through this website. For privacy matters, contact us at info@laroutemode.com.

Data we collect. We collect: identity and contact data (name, email, phone, delivery address); transaction data (order history, payment method details — we do not store full card numbers; billing address); technical data (IP address, browser type, device information, cookies); and communication data (correspondence you send us).

How we use your data. We process your data for order fulfilment (legal basis: contract performance), customer support (legitimate interest), legal compliance (legal obligation), and website improvement (legitimate interest or consent for cookies).

Data sharing. We may share your data with delivery carriers, payment processors, IT service providers, and legal authorities where required by law. We do not sell your personal data to third parties.

Data retention. We retain your personal data only as long as necessary for the purposes collected or as required by law. Specifically: order and transaction data is retained for 5 years for legal warranty purposes; invoices are retained for 10 years in accordance with French tax law; account data is deleted after 3 years of inactivity, in line with CNIL recommendations.

Your rights. Under GDPR and French data protection law, you have the right to: access, rectify, erase, restrict processing, object to processing based on legitimate interest, data portability, and withdraw consent. To exercise these rights, contact info@laroutemode.com. You also have the right to lodge a complaint with the CNIL at www.cnil.fr.

Cookies. Our website uses cookies to enhance your browsing experience and analyse site traffic. You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

Security. We implement appropriate technical and organisational measures to protect your personal data, including SSL encryption for data transmission and restricted internal access.

Changes. We may update this Privacy Policy from time to time. The latest version will always be available on this page.